About Oh Polly

Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.

The Role:
The Digital Marketing Department at Oh Polly is going through an exciting period of growth and requires a passionate and talented CRM executive to join their fast paced team.

Reporting to the CRM Manager this role is to support the CRM team with all email, app and SMS marketing. This role is perfect for someone who possesses a unique blend of creativity and analytical skills, and who is eager to refine their expertise in CRM within the fashion sector.

Responsibilities:

Email, App and SMS Marketing

• Develop and execute all communications within the CRM calendar in-line with the marketing calendar, with support from the CRM manager.

• Suggest and implement continual improvements across all CRM channels.
• Build and optimise segments within our customer database to improve conversion rates and create personalised marketing campaigns.
• Collaborate with the CRM manager to deliver A/B tests for channel optimisation.
• Support the CRM manager and wider team to identify opportunities for our automated journeys (welcome, post purchase, abandon basket/browse) and implement improvements.

Analytics and Reporting

• Analyse and report on performance to ensure best results across all campaigns, utilising tools such as Ometria, Microsoft Excel & Shopify.

Competitor and Market Research

• Stay updated on industry trends, product developments and competitor activities.
• Complete market research to identify opportunities for growth and assist with the development of future strategies for further optimisation.

Requirements:

• 1 - 2 years experience within a CRM role.
• Experience using Ometria or equivalent.
• Excellent communication skills at all levels.
• A strong understanding of CRM strategy and best practice.
• Ability to understand and analyse large amounts of data.
• Proficient in using Microsoft Office (specifically Excel and Powerpoint).
• Great multitasker and organisational skills.
• A team player who is proactive and is able to work autonomously.
• Proactive and positive attitude.
• Experience working on retail brands, preferably within the fashion sector (desired).
• Ability to work to tight deadlines

What's on offer?

• Salary £26,000 - £30,000
• 50% discount on all Oh Polly, Bo+Tee and Neena Swim products.
• Learning and Development opportunities.
• Corporate gym membership.
• Cycle to work scheme.
• 25 days annual leave + an extra day for your Birthday!
• Flexible and hybrid working
• Company Pension.

This Company is an equal opportunities employer:
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.