About Oh Polly
Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We’ve built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.

The Role:
As a member of our Customer Service team, you’ll be a super friendly people person with technical flair and a passion for delivering exceptional standards of customer care.

Responsibilities:

• You will be responsible for dealing with customers via email, social media, live chat and occasional phone calls. You will be professional and more than happy to go the extra mile for new, existing and potential customers. There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.
• You will be extremely efficient and self-motivated and thrive working to targets and deadlines.
• We want someone who can empathise with our customers and who will quickly and diligently deal with any queries or complaints received.
• You will have the ability to resolve issues from sometimes difficult or challenging customers in a calm and professional manner.
• You will set yourself the highest possible standards.

Skills and Requirements:

• You are expected to have good use of grammar, excellent spelling and written English.
• Previous Customer Service experience – although on the job support and training is given.
• You should be capable of applying Customer Service policies and procedures to queries in a consistent manner.
• You should be organised and able to deal with multiple incoming queries concurrently.

Hours:

• This is a part-time role, working 18 hours across the weekend.
• You will be required to work both Saturday and Sunday with varying shifts of 7am-4:30pm and 11:30am-9pm.
• There is also overtime available to cover sickness, holidays and busier periods.

Start Date: Immediate. A mandatory two-week training course will provide you with the necessary skills and knowledge to excel in your role
Location: Bromborough (20 minutes’ drive from Liverpool City Centre).

What’s on offer?

• 50% discount on all Oh Polly, Bo+Tee products.
• Salary: £13.04ph
• Learning and Development opportunities.
• Corporate gym membership.
• Cycle to work scheme.
• An extra day for your Birthday.
• Company Pension.

Application Form
If you think this job is for you and would like to proceed with your application, you should take some time to answer the screening questions to follow as though you are a Customer Service Assistant! This will give you an insight into what our Customer Service team can be asked on a daily basis. All the information needed is available on our website: www.ohpolly.com.

This Company is an equal opportunities employer
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.