We are seeking a highly motivated and enthusiastic Team Leader to build and lead our new Out Of Hours Customer Service team. Oh Polly has recently formed a large US customer base which generates messages outside regular business hours. Our customers are at the heart of everything we do, and we want to provide the best service possible, which is why we are going 24/7! As a Team Leader you will have exceptional leadership skills with experience in delivering excellent customer service. This is an exciting opportunity to make a real difference to the quality of care delivered to our customers, in particular our response times and service to our US customer base.
We are looking for a highly motivated individual, who is bubbling with ideas as to how we can provide the best customer journey! We want a confident multi-tasker; someone who is capable of managing a team but also happy chipping in with general customer service queries. We are looking for someone who is extremely efficient and self-motivated and who thrives working under pressure, exceeding targets and deadlines. We need someone who can empathise with our customers and who will quickly and diligently deal with any queries or complaints received. You should be able to resolve issues from challenging customers in a calm and professional manner.
What’s on Offer?
At Oh Polly, we recognise that work isn’t just that pay check at the end of the month. We have worked hard to encourage and nurture a positive, creative and healthy working environment. That’s why we offer:
The core hours are 4 shifts per week (10 hours per shift) on 3 week rolling shift pattern.