(Full time - Nights) E-commerce Customer Service Assistant
About Oh Polly
Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand, followed by the launch of Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 8 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.
The Role:
We are expanding our E-commerce Customer Service night team to support international growth, working 4 on 4 off on a permanent basis. As a member of our Customer Service team, you’ll be a super friendly, solution-orientated people person with a willingness to learn. Although Customer Service experience is desired, we'd love to teach you the skills you'll need to really shine in this role
Responsibilities:
- You'll be responsible for helping our customers on WhatsApp, social media, live chat and email.
- There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.
- You should be able to resolve issues from sometimes difficult or challenging customers in a calm and professional manner.
- You should always set yourself the highest possible standards.
- You must be capable of working independently in a fast pace environment.
- Conduct research into customer behaviours and expectations in international markets.
- Understand the Oh Polly customer in depth by; mapping customer journeys, creating profiles and communicating with our customer base.
Skills and Requirements:
- You are expected to have excellent spelling and written English and good use of grammar.
- Customer Service experience is desired – although on the job support and training is given.
- You should be capable of applying Customer Service policies and procedures to queries in a consistent manner.
- You should be organised and able to deal with multiple incoming queries concurrently.
Hours:
- This is a full-time role working 38 hours per week across an 8-week rota between the hours of 8pm-7:30am.
- Shifts are on a 4 nights in, 4 nights off basis.
- There are regular opportunities for overtime paid at time and a third.
*Mandatory two week training course*
What’s on offer?
At Oh Polly, we have worked hard to encourage and nurture a positive, creative and healthy working environment.
- Career progression, masterclasses and personal development plans
- Free gym membership
- Competitive salary (£14.05 per hour)
- On site mental health first aiders and Wellness Action Plans
- 50% discount on all Oh Polly, Bo & Tee products
- Hybrid working
- New, fashionable office with a river view - Bromborough (20 minutes drive from Liverpool City Centre)
- Company pension
- Birthday off
- Regular pizza days, treats and lots of freebies including a welcome pack
- Free parking
Application Form
If you think this job is for you and would like to proceed with your application, you should take some time to answer the screening questions to follow as though you are a Customer Service Assistant! This will give you an insight into what our Customer Service team can be asked on a daily basis. All the information needed is available on our website: www.ohpolly.com.
This Company is an equal opportunities employer
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
- Department
- Customer Service
- Locations
- Wirral
- Remote status
- Hybrid Remote
Wirral
Some of Our Perks & Benefits
-
Competitive Salary
We review our salaries regularly
-
Enhanced Holiday Entitlement
You deserve a break after all your hard work
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Your Birthday Off
To celebrate being you
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50% Discount on Company Products
By far our most popular benefit
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Flexible Working Options
We want to make it work for you
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Enhanced Company Pension
Your future is important
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Corporate Gym Membership
Helping to keep you healthy in body and mind
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Enhanced Maternity/Paternity Leave
Extra help for your most precious time
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Personal Development Plan
We prioritise developing our people
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Cycle to Work Scheme
Its good for you and your environment
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Company Sick Pay
To help when you are not 100%
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Bright Modern Open Plan Offices
They really are lovely places to work
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Employee Assistance Programme
Supporting physical and mental health
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Employee Rewards Platform
To say thank you and give recognition
Workplace, Culture & Diversity
Our culture is diverse, creative and collaborative. Our teams are committed, ambitious and hard working. We offer an environment to flourish, develop and take your career to the next level.
All of our clothes are designed in the U.K and we are passionate about nurturing fresh and upcoming talent within the fashion industry – whether this is through working with the latest bloggers or spotting the next marketing guru in the making!
We work with hundreds of women across the world, with 70% of global senior management positions in the UK and LA being held by women – a striking contrast to the majority of fashion brands globally. Furthermore, there is no gender pay gap among workers in the same roles, regardless of where they are based around the world.
We are currently experiencing phenomenal growth and there are many opportunities to join our fun and dynamic teams across the globe. Click on our current vacancies or contact our recruitment team, they would love to hear from you!
About Oh Polly
(Full time - Nights) E-commerce Customer Service Assistant
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