IT Support Analyst
About Oh Polly:
Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand, followed by the launch of Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.
The Role:
As a member of the support function at Oh Polly, you'll play a crucial role in ensuring the smooth operation of IT systems across the business. Here's a breakdown of the key responsibilities and qualifications for the ideal candidate.
Responsibilities:
- Operational Management and development of IT environment.
- Install, configure and upgrade operating systems and software, using standard business and administrative packages.
- Supporting and troubleshooting user requests and incidents ensuring tickets are escalated quickly and efficiently to minimise client service impact.
- To be responsible for an area of technical expertise.
- Conduct research of new networking technologies where applicable.
- Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration.
- Act as a technical resource to assist the business users.
- Make hardware and software acquisition recommendations.
- Maintain current knowledge of hardware, software and network technologies.
Skills and Requirements:
- Experience in general IT support of a mixture of Windows/Mac environment.
- General understanding of LAN/WAN technologies.
- User administration and helpdesk systems experience.
- Exposure to retail/ecommerce technology is desirable
What's on offer?
- 50% discount on all Oh Polly, Bo+Tee products.
- Learning and Development opportunities.
- Corporate gym membership.
- Cycle to work scheme.
- 25 days annual leave +an extra day for your Birthday!
- Company Pension.
This Company is an equal opportunities employer:
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
- Department
- IT
- Locations
- Wirral
Wirral
Some of Our Perks & Benefits
-
Competitive Salary
We review our salaries regularly
-
Enhanced Holiday Entitlement
You deserve a break after all your hard work
-
Your Birthday Off
To celebrate being you
-
50% Discount on Company Products
By far our most popular benefit
-
Flexible Working Options
We want to make it work for you
-
Enhanced Company Pension
Your future is important
-
Corporate Gym Membership
Helping to keep you healthy in body and mind
-
Enhanced Maternity/Paternity Leave
Extra help for your most precious time
-
Personal Development Plan
We prioritise developing our people
-
Cycle to Work Scheme
Its good for you and your environment
-
Company Sick Pay
To help when you are not 100%
-
Bright Modern Open Plan Offices
They really are lovely places to work
-
Employee Assistance Programme
Supporting physical and mental health
-
Employee Rewards Platform
To say thank you and give recognition
Workplace, Culture & Diversity
Our culture is diverse, creative and collaborative. Our teams are committed, ambitious and hard working. We offer an environment to flourish, develop and take your career to the next level.
All of our clothes are designed in the U.K and we are passionate about nurturing fresh and upcoming talent within the fashion industry – whether this is through working with the latest bloggers or spotting the next marketing guru in the making!
We work with hundreds of women across the world, with 70% of global senior management positions in the UK and LA being held by women – a striking contrast to the majority of fashion brands globally. Furthermore, there is no gender pay gap among workers in the same roles, regardless of where they are based around the world.
We are currently experiencing phenomenal growth and there are many opportunities to join our fun and dynamic teams across the globe. Click on our current vacancies or contact our recruitment team, they would love to hear from you!
About Oh Polly
IT Support Analyst
Loading application form
Already working at Oh Polly?
Let’s recruit together and find your next colleague.